How to help family, neighbours and vulnerable people during the colder months

Simple ways to support family, neighbours, and vulnerable people in winter—helping them stay warm, well, and connected when colder weather brings extra challenges.

Smiling young woman sitting on sofa with happy older man having a cup of tea

Be a guardian angel to your elderly neighbours, friends, and family members this winter. Follow these steps to ensure their safety and well-being.

Keep in touch and offer practical help

  1. Reach out: Regularly check on your family, friends, or neighbours.
  2. Assist with errands: Offer to go to the pharmacy or grocery store for them.

Tips for keeping them safe outdoors

  1. Footwear: Ensure they wear shoes with good grip to prevent falls.
  2. Warm clothing: Advise them to wear warm clothes and cover their mouths with scarves when going outside.

Learn more about improving strength and balance and preventing falls

Health and prescriptions

  1. Prescriptions: Make sure they refill prescriptions before pharmacies close for holidays.
  2. Health appointments: Help them get to essential health appointments. Check community transport options here.

If you’re worried about their wellbeing

  • Local council or Age UK: If you’re concerned, contact your local council or call the Age UK helpline at 0800 678 1602 (available 8am to 7pm every day).
  • Medical emergencies: If you suspect someone has hypothermia or needs urgent medical assistance, call NHS 111.

Find out about charities supporting older people at Christmas (external link)

The Age UK network provides a wide range of services to support people later in life across the UK. You can use the Age UK service finder to find out about local services.

Age UK service finder (external link)