The Mid and South Essex Integrated Care Board supports the UK Government’s NHS zero-tolerance policy for abusive or threatening behaviour towards its staff, including our healthcare providers. We will not tolerate the use of bad language, swearing, or verbal insults, as well as any form of racial abuse or sexual harassment. We will not accept persistent or unrealistic demands that cause stress to our staff.
We reserve the right to immediately cease communication in cases where such behaviour is displayed. We welcome and encourage the public to access our services when needed, but we do ask that our staff and healthcare providers are always treated courteously, and you are entitled to expect the same treatment and respect from them.
For more information, please read our management of violence, aggression and vexatious behaviour policy