Pharmacy First: Southend Patient Experience
Healthwatch Southend surveyed 121 local residents about their awareness and experiences of Pharmacy First, the national scheme allowing community pharmacists to diagnose and treat seven common conditions.
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Showing 4 Insights filtered by Primary Care
Unpaid carers’ experiences of general practice
This Healthwatch Southend report explores the experiences of unpaid carers accessing general practice, highlighting challenges around appointment booking, recognition of carer status and mental health support. The findings underline the need for more accessible, flexible and carer-aware approaches within primary care.
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Healthwatch Southend Survey on Digital GP Appointments
A Healthwatch Southend survey of 326 residents highlights strong support for online GP appointment systems, alongside ongoing frustration with telephone access. The findings emphasise the importance of choice, accessibility and clear communication to ensure digital routes improve access without excluding patients who cannot or do not wish to use them.
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What’s it like being a deaf person seeing a GP?
This Healthwatch Southend report explores deaf people’s experiences of accessing GP services, highlighting persistent communication barriers at every stage of the patient journey and setting out recommendations to improve accessibility, dignity and compliance with the Accessible Information Standard.
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