In March 2024, Healthwatch Southend prepared a report looking at the experiences of unpaid carers’ when accessing services in primary care.
Summary
Healthwatch Southend conducted a survey to find out what unpaid carers felt about their general practice (GP). The survey aimed to find out if GPs are aware if people are unpaid carers, if they had carried out a carer’s assessment, and people’s overall experience of visiting their GP.
Key Findings
- Frustration about the process of making an appointment
- Many were not recorded as carers at their surgery
- Few had a conversation about carers’ assessments, some had received some
- Largely happy with the responses of the clinicians they saw
- Particular attention needs to be given to mental health recognition
- Information available on Southend practice’s websites is variable in terms of ease of access and relevance to unpaid carers
Click below link to download the full report (opens in a new window).
Unpaid carers experiences of general practice report