Get support: a quick reference guide

Introduction

This guide explains show users how to access the get support screen to view the support routes.

Target audience

Anyone who uses the Shared Care Record.

Prerequisites and requirements

Access to Shared Care Record with an individual’s record open.

Step-by-step instructions

Select the get support from the clinical document viewer tree within the person summary tab.

Screenshot showing the options list which include get support.

This will show the following support information:

Screenshot showing the get support information which will appear. This reads: For any issues or queries regarding the MSE Shared Care Record, please refer to the following support routes:
Technical and data issues: if you encounter any technical issues with the Shared Care Record or notice any problems with data, please contact your organisation's IT service desk in the usual way. They will guide you on the necessary steps to resolve the issue and ensure the information is updated accordingly.
Information governance (IG) enquiries: For any IG queries or to register when a patient objects to their information being shared, please reach out to your organisation's IG team. Their contact details can usually be found on your staff intranet.
General enquiries: for general questions and comments, please search your organisation's intranet for 'Shared Care Record.' If you cannot find the information you need, please contact mse.sharedcarerecord@nhs.net for further assistance.
Please do not include any person identifiable information in this message

Selecting the understanding this data button will open a page on the MSE ICS website that contains a data visibility guide. It also has guidance on using the information in the Shared Care Record safely and effectively.

Screenshot of the 'understanding data and using it responsibly' website page.

Selecting the training and key information button will open a page on the MSE ICS website that contains key Shared Care Record resources for health and social care professionals.