GP Appointments Frequently asked questions
The NHS has to make it as easy for people with disabilities to use health services as it is for people who are not disabled. This is called making reasonable adjustments.
These could be things like providing easy-read letters or giving people more choice when booking an appointment.
There is also a law called the Accessible Information Standard that says the NHS must provide information in accessible formats for people with additional communication needs.
Anyone can come with you to your GP appointment, if you want them to.
If you are feeling nervous or you’re not sure of what questions to ask, it may be a good idea to ask someone close to you to support you to your appointment.
Your doctor should always communicate with you directly.
If you are not sure or can’t answer questions then it may be a good idea to ask the person who is supporting you.
Yes. The Accessible Information Standard says that people who have a disability should get information in a way they can access and understand.
It also says that they should get support with communication if they need it.
This includes things like: easy-read, audio, a Sign Language interpreter or large print.
If you need information in a different format or you need communication support, please tell a member of staff at your GP surgery.
Yes. Appointments are often too short. When making an appointment you can ask for a longer appointment.
You can also ask for an appointment at a certain time. For example, you may find it easier to go to an appointment in the morning or the afternoon.
Yes, you can make a complaint about your GP surgery.
Sometimes people with learning disabilities are afraid to complain. It can be hard to know how to make complaints.
There should be an accessible way to make a complaint. This means it should be easy to make a complaint and there should be lots of ways to make a complaint.
Local Advocacy services can help you make a complaint.
If you are early for your appointment you may have to wait.
If you are late you may not be able to be seen by a doctor or nurse. If you are late, please let the receptionist know and they may be able to help.
No, surgeries do not offer transport to get to a GP appointment.