The East of England Ambulance Service (EEAST) is introducing new electric vehicles to better support patients in mental health crisis in mid and south Essex.
The new Mental Health Response Vehicles (MHRVs) are designed for patients in mental health distress. Fewer fluorescent markings on the vehicles and a less clinical interior helps put patients in mental health crisis at ease.
The three new vehicles we have received are the first of twelve that will increase Capacity for EEAST, ensuring patients with urgent and emergency mental health needs get specialist mental health care and support.
These vehicles are designed to have soothing lighting and a comfortable interior that can help calm people experiencing mental health crisis.
Paul Gates, Deputy Clinical Director for EEAST
Over the next four months, the vehicles will be rolled out across Norfolk and Waveney and mid and south Essex.
Funding for the vehicles follows successful pilots at EEAST of mental health response cars in partnership with its mental health providers.
In mid and south Essex, a pilot of mental health response care in 2023/24 responded to 1,852 patients experiencing mental health crisis. In 82% of these cases the intervention resulted in the patient not requiring transport to an Emergency Department.
Successful pilots have also been run in Norfolk and Waveney and Suffolk and north-east Essex.
| County | Patient Contacts | Non-Conveyance Rate | Date Started |
|---|---|---|---|
| N&W | 2,829 | 90% | Nov 2021 |
| SNEE | 1,032 | 92% | Mar 23 |
| MSE | 1,852 | 82% | Apr 2023 |
I am delighted that we are able to build on and strengthen existing mental health crisis support services through investment in these new vehicles.
Thanks to the hard work of all those involved, we will continue to improve the patient experience and make a real difference in our communities.
Alfred Bandakpara, Deputy Director for Mental Health at NHS Mid and South Essex
Each MHRV will provide 12-hour coverage, based on peak times of demand and will respond to urgent and emergency mental health calls that come via 999 to the police or ambulance service.
The vehicles can respond to a range of incidents as they carry all the equipment for serious life-threatening emergencies.