To improve our telephone systems, services at Mid and South Essex NHS Foundation Trust will have new telephone numbers starting with the prefix of 0300 443. The new phone numbers are needed because we are introducing a new phone system that will provide a more reliable and improved service for calling our hospitals. This process will happen over the next six months.
Patients will be called by a number starting 0300 443, answering or calling back the number costs no more than a normal call to a 01 or 02 landline number. 0300 numbers simply allow organisations like ours to have a single point of contact.
Once a service has their new 0300 443 phone number confirmed, it will be updated on any printed letters or other material given to patients. Departments will also update the relevant information on the Trust’s website. Old phone numbers for key patient services will have a voicemail added to the line for a period of time confirming the new phone number for patients to call.
If you have any questions, please contact email [email protected].