A care home in Essex is celebrating the news that the Care Quality Commission (CQC) has upgraded its overall rating from requires improvement to good, following an inspection in January. It is now rated good in all areas.
Clifton Lodge in Westcliff-on-Sea is managed by Essex Partnership University NHS Foundation Trust (EPUT). It is a residential care home which supports up to 35 older people including those living with dementia. It provides flexible long and short-term care packages tailored to the specific needs of every resident, delivered in a homely environment.
The inspection found that the home delivers person-centred, high-quality care and that staff actively engaged with people and their families to create detailed care plans, incorporating their preferences and support needs.
It was also found that the service tailored activities to meet people’s needs and interests. Staff arranged structured activities for people to join in, to keep them stimulated and engaged throughout the day. They also made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.
We are absolutely delighted with the improved rating from the CQC. This recognition reflects the dedication and hard work of our incredible team, who go above and beyond every day to ensure that the care we provide is of the highest standard.
I am so proud of how our staff have embraced continuous learning and worked together to create a caring and supportive environment for our residents. We are committed to maintaining this positive momentum, and will continue to focus on delivering person-centred care that enhances the lives of those who call Clifton Lodge home.
– Pippa Crocket, Nursing Home Manager at Clifton Lodge
We are immensely proud of the improved CQC rating for Clifton Lodge. This achievement is a direct result of the hard work, dedication, and compassion shown by the staff, who continuously strive to provide exceptional care to our residents.
It highlights the positive environment we’ve fostered at Clifton Lodge, where each individual is treated with the utmost respect and dignity. Moving forward, we remain committed to supporting the team as they build on this success and continue delivering the highest standard of care to those who rely on us.
– Paul Scott, Chief Executive of EPUT
The team of highly experienced, compassionate health professionals at Clifton Lodge pride themselves on treating all residents as individuals. They are experts at caring for people with challenging health conditions who provide exceptional personal care in peaceful, modern surroundings to ensure residents enjoy the best possible quality of life.
The full report can be found on the CQC website.