The Care Quality Commission (CQC) has recently released its Urgent and Emergency Care Survey for 2022. The findings reveal notable changes in patient experiences compared to past years.
- Overall, patients’ experiences with urgent and emergency care services have deteriorated.
- The most significant decline was observed in Type 1 services. Here, responses to all questions about the quality of care indicated a downturn.
- On a brighter note, Type 3 services continue to receive positive feedback in certain areas. For instance, patients felt that health professionals actively listened to them.
Outliers Report by CQC
In addition to the survey, the CQC has also launched an outliers report. This crucial document highlights which NHS Trusts are surpassing expectations and which ones might need more attention due to subpar performances. Check the Outliers Report Here.
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