Healthwatch Essex is an independent charity which gathers and represents views about health and social care services in Essex. Their aim is to influence decision makers so that services are fit for purpose, effective and accessible, ultimately improving service user experience. They also provide an information service to help people access, understand, and navigate the health and social care system.
Healthwatch Essex were approached by Hertfordshire and West Essex Integrated Care System to undertake a series of projects focussing on the lived experiences of people in the area in relation to their health, care and wellbeing. This project was focussed upon gathering peoples lived experience of accessing GP services in Harlow and Uttlesford.
The aim of this project is to explore people’s experiences of accessing GP services in Harlow and Uttlesford in order to inform the Hertfordshire & West Essex Integrated Care System.
A survey was created and distributed via the Healthwatch Essex network of stakeholders and partners, as well as on their social media platforms and a dedicated page on our own website.
In order to gain a more in-depth understanding of GP services Healthwatch Essex conducted a number of one-to-one interviews with participants.
To further understand the experience of GP services Healthwatch Essex gathered details of lived experiences from members of the public.
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