The Mid and South Essex Integrated Care System (ICS) marks a new way of health and care organisations working together to make a positive difference to the lives of 1.2 million residents living in mid and south Essex.
To support the launch of the Mid and South Essex Integrated Care System, a new campaign is being unveiled called Moments that Matter. It showcases those real-life Moments that Matter through the eyes of local people, where joined-up working has resulted in better outcomes for residents and the service provided.
Across mid and south Essex there are over 45,000 health and care staff doing amazing things every day to support residents to live happier and healthier lives. Many of these things could not be achieved without staff from different teams and organisations working in partnership.
Watch the two-minute video below about the Moments that Matter campaign.
00:00:00:19 – 00:00:04:10
Lots of people work in different parts
of our health and care system,
00:00:04:10 – 00:00:09:21
in surgeries, in hospitals, in your home,
as social workers or as volunteers.
00:00:09:24 – 00:00:12:03
But everyone shares the same goal.
00:00:12:03 – 00:00:14:19
Working to improve the lives of local people,
00:00:14:24 – 00:00:17:20
helping them feel better
and get more out of life.
00:00:18:15 – 00:00:21:19
Across mid and south Essex
there are hundreds of examples
00:00:21:19 – 00:00:25:20
of how we work in partnership,
creating real and positive change
00:00:25:23 – 00:00:28:12
for the 1.2 million people living here.
00:00:29:08 – 00:00:33:05
From looking at people’s needs
as a whole to access both their physical
00:00:33:05 – 00:00:37:17
and mental health needs, helping people
to make new social connections,
00:00:37:17 – 00:00:41:01
doing the things they love
like gardening and dancing.
00:00:41:15 – 00:00:44:10
Better support for local people
to stay as healthy
00:00:44:10 – 00:00:46:23
and independent for as long as possible,
00:00:47:13 – 00:00:50:21
and helping people
to stay in the comfort of their own homes,
00:00:50:24 – 00:00:53:22
avoiding
unnecessary trips to hospital, and giving
00:00:53:22 – 00:00:56:22
staff better solutions
to help people when they fall.
00:00:57:21 – 00:01:00:10
These are the moments that matter.
00:01:00:10 – 00:01:02:01
The different parts of our health
00:01:02:01 – 00:01:06:17
and care system are working closer
together in an integrated care system,
00:01:06:17 – 00:01:11:10
a new partnership of organisations that join up health and care services.
00:01:12:07 – 00:01:14:11
To bring more personalised care.
00:01:14:17 – 00:01:17:05
Tailoring support to meet individual
needs.
00:01:17:19 – 00:01:19:05
Prevent ill-health.
00:01:19:05 – 00:01:22:19
To help people take control
and tackle issues early on.
00:01:23:14 – 00:01:25:17
And achieve better outcomes.
00:01:25:24 – 00:01:29:16
Tackling avoidable, unfair differences
in health and wellbeing
00:01:29:16 – 00:01:31:18
between different groups of people.
00:01:32:21 – 00:01:34:16
Supporting and empowering residents
00:01:34:17 – 00:01:39:03
in mid and south Essex to live happier,
healthier and longer lives.
00:01:39:14 – 00:01:43:20
Working together to create opportunities
for people to thrive.
00:01:44:09 – 00:01:46:12
Improve local health and wellbeing.
00:01:47:18 – 00:01:50:02
Bring care closer to where people live.
00:01:50:20 – 00:01:53:07
Improve and transform local services.
00:01:53:23 – 00:01:58:09
And ultimately achieving better health
and wellbeing for local people.
00:01:59:02 – 00:02:02:01
Mid and South Essex
Integrated Care System.
00:02:02:09 – 00:02:05:00
Together,
we can make the moments that matter.
Jason’s story
Jason a former journalist and author is in his 70s and lives in Essex. Up until 15 months ago – despite past health issues Jason was able to manage his health well, enjoying keeping active. After an unexpected spell of ill-health, Jason suddenly became unwell. Thanks to the support of the Mid and South Essex Urgent Community Response Team (UCRT) Jason was able to receive personalised care, tailored to meet Jason’s needs and help him take control and regain his independence – which really mattered to Jason. The Urgent Community Response Team is a collective of nurses, paramedics, physio’s, occupational therapist and healthcare support workers who assess patients in urgent health or social care crisis at home within a two hour window. They can provide care designed specifically for the individual.
0:00 – 0.08
in mid and South Essex we’re exploring the benefits of joined up working in Health and Care Through The Eyes of local people
0:09 – 0:22
Jason is a former journalist and author is in his 70s and lives in Essex up until 15 months ago despite
past health issues Jason was able to manage his health well he kept active and had even considered joining a local wild swimming club after an unexpected
0:25 – 0.27
spell of ill health Jason suddenly became unwell
0:28 – 0.53
on August the 1st last year my world collapsed basically because I was rushed into hospital with
a poor modery embolism so I’d quite independent I’m very independent I could never imagine my life not looking after myself and being in my own flat and doing all the things with my grandchildren that I liked doing
0:54 – 1.39
so urgent Community response teams is a collective of community teams that respond to
urgent or crisis needs for patients so our response times are within two hours so we will go out assess the patient in an urgent health or social care crisis do an assessment or carry out an assessment we could treat we could do Bloods and put a plan in place for those patients we have in the teams a
collective of nurses paramedics physios occupational therapists as well as healthcare support workers they can go out and see patients that have got maybe mobility issues they can get urgent
equipment in like commodes hospital beds if required
1:40 – 2.01
we also at the moment are having higher referral numbers for Falls and we’ve got a great bit of equipment called a razor chair so we can pick patients up that have got non-injury falls and we also take a lot of referrals for GPS or nurse specialists at the hospital for Urgent blood testing and to try and keep patients at home as much as possible
2:02 – 2.20
we also work collaboratively with Partners so like social care to assist in terms of if it’s a social crisis we can arrange a package of care for example in the worst case scenario we could assist our social care could also help us in terms of assisting for somebody to go into respite for example
2.21 – 2.32
Just For Those few days until they’re back on their you know feet or their Baseline it was actually referred into the the service
2.33 – 3.01
I was just amazed I mean they I’ve often said that some people feel your pain and they obviously did
so you’re actually quite ever so good that way most nurses are but these these were absolutely exceptional and I felt almost quite like I had exclusive nurses which I did some to myself so to have this sort of service available to me if needed means a hell of a lot
3:02 -3.51
delivering better integrated care in the community has meant that staff can provide more personalized care tailoring support to meet Jason’s needs prevent ill health to help people like Jason take control and retain his independence and achieve better outcomes by providing urgent care in the community you’re avoiding an attendance to the hospital or any you’re avoiding you know hospital admission you’re also helping with assisting pressures so reducing the need for an ambulance to attend so they can free up the time to go and attend perhaps somebody with more life-threatening emergency and you’re keeping people at home close to home and promoting Independence
3.52 – 3.58
mid and South Essex integrated care system together we can make the moments that matter
Betty’s story
Betty is a resident at the Adalah care Home in Leigh-on-sea. Her Moment that Mattered was that after a fall, the staff at her care home used a Raizer chair to help get her off the floor as quickly as possible, meaning she could get back to her day and tell all her fellow residents about the experience. This meant avoided having to call an ambulance or use a winch, as the Raizer chair was able to assist in lifting Betty in what was a tight space. In addition, with further health checks from staff she was also able to avoid a trip to hospital.
Chris’ story
For Chris, his moment that mattered was the support and encouragement he received from health and care organisation in Thurrock to recover and turn his life around and then use his experiences to help other in his community, through his football club Turning Corners. His story demonstrates the power an individual can have on a communities, as they often have a better understanding of what their communities needs to make them healthier, stronger more resilient places to live.
Steve’s Story
In our this story, we meet Steve, a resident from Thurrock.
Steve’s moment that mattered was being able to access specialist mental health support through his local GP, which meant joined up care, closer to home. This new specialist mental health service based in GP surgeries has been successfully trialled in Thurrock and will shortly be rolled out across Essex.
Tina’s story
The first resident story film to launch the Moments that Matter campaign tells the story of Tina, a homeless lady from Southend.
The ‘Moment that Mattered’ to her was the professionals involved in her care supporting her physical and mental health, collectively, rather than in isolation in a new model to integrated care delivering the aspirations of the NHS Long Term Plan.
Watch the video below to find out the Moment that Mattered to Tina, a Southend resident
In mid and south Essex we are exploring the benefits of joined up working in health and care through the eyes of local people.
Tina lives in Southend. Her moment that mattered was receiving holistic care instead of falling through the gaps with problems and illnesses being treated in isolation.
Hi, my name is Tina and I am being supported by HARP at the moment. I have been homeless for three years.
She’s helped me out with my mental and physical health and yeah, it’s a good service and I’m pleased that I’ve had access to it.
Homeless patients are hard to reach and will often not attend for health care support until it’s very serious, often ending up at their GP surgery or in A&E in a crisis.
Having health care professionals based here within HARP where many of the homeless access help, enables face-to-face contact to provide a holistic health assessment linking with mental health colleagues from both the roughly sleeper initiative, along with colleagues at STARS who provide addiction support, supports this holistic approach.
Street intelligence from outreach workers from HARP, Street Link, community support officers, and the voluntary sector provides us with round the clock information ensuring a wider reach.
Our service works within the community in soup kitchens, shelters, hostels and food banks, ensuring easy access to support.
A joined up approach led by health services will avoid duplication of information and enable the client to gain the right support more effectively.
This joined up approach has brought the different parts of our health and care system closer together to bring:
More personalised care, tailoring support to the individual.
Preventing ill-health, to help people take control and tackle issues early on and, driving better outcomes, tackling avoidable unfair differences in health and wellbeing between different groups of people.
Mid and South Essex Integrated Care System.
Together we can make the moments that matter.
Get involved in the Moments that Matter campaign
MSE Moments that Matter podcast
As part of the Moments that Matter campaign, we are launching a new podcast mini-series which focuses on topics that staff across mid and south Essex told us were important to them. Find out more by clicking the link below.
MSE Moments that Matter PodcastShare your Moments that Matter
You can join the conversation on social media by sharing the moments that matter to you in your role by using the hashtag #MSEMomentsThatMatter You can also share these by emailing msepartnership.comms@nhs.net to tell us about your moment that mattered and we may feature your story or project in our communications.